Shipping policy
At New Era Avenue, we want you to love what you ordered! However, we currently do not offer returns. We do accept exchanges on items that are unused, in their original condition, and with tags attached.
Exchange Policy:
- Items must be exchanged within 10 days of receiving your order.
- The item(s) must be unused, unworn, and in original packaging.
- Customer is responsible for shipping costs on exchanges.
If you have any questions about your order or need assistance, feel free to reach out to our customer service team. We’re happy to help!
Shipping Policy
At New Era Avenue, we are committed to delivering your linen clothing as quickly and securely as possible.
Processing Time:
All orders are processed within 1-3 business days. You will receive an email with tracking information once your order has shipped.
Shipping Methods and Rates:
- Standard Shipping: Delivery within 5-7 business days.
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Express Shipping: Delivery within 2-3 business days.
Shipping rates are calculated at checkout based on your location and selected shipping method.
International Shipping:
We currently offer international shipping to select countries. International shipping rates and delivery times will vary based on your location.
Order Tracking:
Once your order has shipped, you will receive a tracking number via email to track your package. Please note that it may take up to 24 hours for tracking information to be updated.
Shipping Delays:
While we strive to ensure timely deliveries, please note that shipping times may vary due to unforeseen circumstances, such as weather, holidays, or courier delays. We appreciate your patience!
Customs and Duties:
For international orders, please note that you may be responsible for any customs fees, taxes, or duties that may apply upon arrival in your country. These fees are determined by the destination country and are not included in the shipping cost at checkout.
If you have any questions about your order or shipping details, please don’t hesitate to contact our customer support team.